Policies

Semi custom insoles come with a 30-day money back guarantee. Play them on the course, and if they are not right for you, email hello@getgrounded.golf within 30 days of delivery with your order number. We will send return instructions and refund the purchase price to your original payment method within 14 days of receiving the insoles.

Return shipping for change-of-mind returns is at your own cost. Insoles returned with damage beyond normal trial use may be refunded in part.

Full custom footbeds are manufactured to your personal 3D scan data and are therefore exempt from the EU statutory right of withdrawal for customised goods. Instead, every full custom order includes a free re-fit: if the footbed does not perform as intended, we re-measure and rebuild it at no charge. If a re-fit still does not solve the issue, we refund the order.

Nothing in this policy limits your statutory rights under EU and Dutch consumer law, including the legal conformity guarantee.

Semi custom orders are dispatched from the Netherlands within 2 business days. Typical transit time is 1-2 business days in the Benelux and 2-5 business days elsewhere in the EU.

Full custom footbeds are produced after your intake scan and are ready within five business days. You can collect them at our Hoofddorp studio or have them couriered to you.

Shipping costs are shown at checkout before payment. Risk of loss passes to you on delivery; if a parcel arrives damaged or does not arrive, contact us and we will trace or replace it.

Duties or import taxes on orders outside the EU are the responsibility of the recipient.

We warrant every Get Grounded insole for 12 months from delivery against manufacturing and material defects under normal golf use — delamination, cracked shells, failing bonded elements.

Not covered: gradual wear of the top cover, damage from heat sources or machine washing, modifications made by third parties, and use in footwear the insole was not fitted for.

To claim, email hello@getgrounded.golf with your order number and photos. Valid claims are repaired or replaced at our discretion, free of charge. This warranty is in addition to your statutory conformity rights.

Get Grounded (Taurusavenue 185, 2132 LS Hoofddorp, the Netherlands) is the controller of your personal data. Contact: hello@getgrounded.golf.

What we process: your name, email, phone number and address (to handle intakes, orders and support), order and payment metadata (we never see your full card details), 3D foot scan and pressure measurements (to design and rebuild your footbeds), and website usage data if you accept analytics cookies.

Legal bases: performance of your contract for order and fitting data, consent for marketing emails and analytics cookies, legitimate interest for fraud prevention and service improvement, and legal obligation for invoicing records.

Retention: order and invoice records for 7 years as required by Dutch tax law; scan data for 5 years so we can rebuild your footbeds without a new intake, or sooner on request; waitlist and marketing contacts until you unsubscribe.

Sharing: we use processors for hosting, database and email delivery, payment processing, scanning and manufacturing technology, and shipping. They act on our instructions only. We never sell your data and we never share scan data for advertising.

Your rights: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent at any time. Email us and we respond within one month. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

These terms apply to your use of this website and to every order placed with Get Grounded, established at Taurusavenue 185, 2132 LS Hoofddorp, the Netherlands.

Orders: a purchase becomes binding once we confirm it by email. Prices are in euros and include Dutch VAT unless stated otherwise. Promotional pricing, such as early bird discounts, applies while stated and cannot be combined unless we say so. Obvious pricing or typographical errors do not bind us.

Fitting appointments: intakes are by appointment. Please reschedule at least 24 hours in advance so we can offer the slot to another golfer.

Product claims: our insoles are designed to improve stability and support during the golf swing. Performance results vary between players and are not guaranteed. Our products are not medical devices and do not replace advice from a physician or physiotherapist.

Liability: our liability is limited to the value of your order, except in cases of intent, gross negligence, or where Dutch law does not permit limitation.

Website content, imagery and product designs remain our intellectual property. Dutch law applies, and disputes go to the competent court in the Netherlands.

Essential, analytics and marketing cookies, what each one does, and how to change your consent at any time.

We aim to meet WCAG 2.2 level AA. The site is built with semantic HTML, keyboard-operable navigation, visible focus states, text alternatives for meaningful imagery, and colour contrast checked against our brand palette.

Known limitations: some background videos are decorative and play automatically without an on-screen pause control, and a few long-form sections rely on horizontal scrolling on small screens.

If any part of this site is hard to use, email hello@getgrounded.golf describing the page and the problem. We aim to respond within five business days and will provide the information in another format if needed.